Remote Investigations and Disputes Manager

Summary

Join Zepz, a remote-first employer powering two leading global remittance brands: WorldRemit and Sendwave. We're looking for a data-savvy Investigations & Disputes Manager to join our Financial Reconciliation Team.

Requirements

• 2+ years in a data-focused role
• Advanced SQL and data querying expertise - you have built at least 20 data products via dashboards or automated sheets; you can run advanced queries (nested and sub queries)
• You easily develop comfort with main databases, tables and how they interplay
• You excel at pattern recognition and when given multiple tables of data can identify what’s relevant, join the tables, create views, clean the data, and then use that data to build frontend dashboards at a high level
• You have used SQL to eliminate manual work
• Strong communication skills and demonstrated ability to drive results cross-functionally
• Experience running cross-functional projects that use data to directly resolve business problems or achieve business goals
• You can easily analyze large, complex datasets and pull out the trends and implications
• You have experience documenting and presenting your findings in an accurate, straightforward manner so that important takeaways can be easily understood by other teams and senior leadership
• You have third-party relationship management experience, and a natural ability to build rapport and collaborate to successful outcomes with senior external stakeholders and internal colleagues

Responsibilities

• Independent data analysis: Writing SQL queries and creating dashboards to support in identifying, strategically investigating, and easily tracking losses
• Investigation and resolution: Running investigations into all mismatched transactions internally and / or externally with our partners and resolving transactions to their accurate statuses
• Loss prevention: Minimizing business and user losses by identifying and resolving the root causes creating them
• Loss disputes: Disputing losses with external partners based on data-driven analysis
• Early loss detection: Working with product and engineering teams to develop mechanisms to detect and investigate potential losses faster

Benefits

• Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance!
• Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being
• Retirement: We offer pension schemes to help you plan for and secure your future
• Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected
• Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible