Manager, Fraud Operations

Summary

Join Whatnot, the largest livestream shopping platform in North America and Europe, as a Manager, Fraud Operations to lead a team of fraud investigation, prevention, and enforcement specialists. You will manage a team, set performance goals, monitor controls, and identify process gaps.

Requirements

• 5+ years of experience in e-commerce risk management, fraud prevention, and operations including time at a high-growth startup
• Experience leading and mentoring teams of Fraud, risk management, and/or operations specialists
• Comfort dealing with data and analytics, including the ability to proactively identify trends in key performance metrics for your team

Responsibilities

• Manage a team of dispute agents and fraud investigators with the goal of safeguarding the platform from financial loss, and maintaining buyer and seller trusts
• Set and ensure performance for the team against quality, procedures and service level agreements goals, including payment processor requirements and benchmarks
• Monitor, assess, and report out on the effectiveness of controls. Identify gaps in processes and strategies, and work cross-functionally to solve them

Benefits

• Flexible Time off Policy
• Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave