Investor Support Specialist

Summary

Join BiggerPockets as a remote, part-time Member Support Specialist! Help our real estate investing community connect with agents and lenders. This role involves providing high-level support via text, phone, and Zoom. You'll need excellent communication skills and at least two years of customer service experience. A real estate background is preferred. The position offers a competitive weekly rate plus performance-based bonuses and a flexible schedule.

Requirements

• At least 2 years of work experience – preferably in a customer service or a communications environment
• Excellent communication and interpersonal skills
• Experience using various channels for delivering customer support, including phone, email, live chat, and CRM software

Responsibilities

• Provide a high level of specialized support to our members who are seeking to find an agent or lender
• Communicate with investors directly via SMS
• Schedule and take calls with BiggerPockets members
• Naturally engage with investors and learn about their strategies and market
• Document detailed notes for following up
• Manage a calendar of appointments and a phone line for direct calls

Preferred Qualifications

• Experience in Real Estate
• A growth mindset and willingness to be flexible when needed

Benefits

• Remote opportunity - US based
• Part time (~20 hours per week)
• Flexible schedule (2 weekly meetings are required during business hours)
• Monthly bonus based on performance
• The weekly rate for this position is $400, plus a bonus based on performance