IT Support Specialist

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Alpaca

๐Ÿ“Remote - Japan

Job highlights

Summary

Join Alpaca, a fast-growing fintech company, as an experienced IT Support Specialist in the APAC region. You will be the go-to person for IT helpdesk requests, diagnosing and providing support to staff. Responsibilities include managing onboarding/offboarding, setting up devices and software, managing IT assets and MDM systems, providing training, and assisting with procurement. This remote role requires 3+ years of IT support experience, cloud and cybersecurity expertise, strong analytical and communication skills, and on-call availability. Alpaca offers competitive salary, stock options, day-one health benefits (varying by location), a home-office setup stipend, a monthly stipend, and the opportunity to work with a global team.

Requirements

  • Excited about Alpacaโ€™s mission and what weโ€™re building
  • 3+ years of experience in an IT support or helpdesk role
  • Experience with cloud-centric environments and cybersecurity capabilities
  • Experience with traditional on-prem LAN/WAN environments
  • Strong analytical and problem-solving skills
  • Excellent communication skills, fluent in English (both written and verbal), and committed to work collaboratively across the Firm
  • Available for on-call rotations and after-hour responses as needed

Responsibilities

  • Be the โ€œGo-to-Person- for IT helpdesk requests
  • Diagnose and provide IT support for staff as required
  • Work with the HR and Security team to manage onboarding and offboarding activities
  • Setup and deploy laptops, devices, software, and other hardware
  • Assist with shipping and receiving of hardware assets
  • Manage MDM systems including BYOD
  • Maintain the Firm inventory of all IT assets
  • Manage and secure endpoint devices at the direction of the Security Team
  • Provide training to staff on IT-related topics
  • Assist with change management and procurement activities
  • Other related duties as required

Preferred Qualifications

  • Bachelorโ€™s degree in Information Technology or a related field
  • IT or Security related certifications
  • Understanding of financial and privacy regulations
  • Experience in the financial services industry
  • Business acumen to be able to balance tradeoffs between stakeholders and technology feasibility and budget constraints

Benefits

  • Competitive Salary & Stock Options
  • Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs
  • New Hire Home-Office Setup: One-time USD $500
  • Monthly Stipend: USD $150 per month via a Brex Card
  • Work with awesome hard working people, super smart and cool clients and innovative partners from around the world

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