IT Support Specialist

Summary

Join Alpaca, a fast-growing fintech company, as an experienced IT Support Specialist in the APAC region. You will be the go-to person for IT helpdesk requests, diagnosing and providing support to staff. Responsibilities include managing onboarding/offboarding, setting up devices and software, managing IT assets and MDM systems, providing training, and assisting with procurement. This remote role requires 3+ years of IT support experience, cloud and cybersecurity expertise, strong analytical and communication skills, and on-call availability. Alpaca offers competitive salary, stock options, day-one health benefits (varying by location), a home-office setup stipend, a monthly stipend, and the opportunity to work with a global team.

Requirements

• Excited about Alpaca’s mission and what we’re building
• 3+ years of experience in an IT support or helpdesk role
• Experience with cloud-centric environments and cybersecurity capabilities
• Experience with traditional on-prem LAN/WAN environments
• Strong analytical and problem-solving skills
• Excellent communication skills, fluent in English (both written and verbal), and committed to work collaboratively across the Firm
• Available for on-call rotations and after-hour responses as needed

Responsibilities

• Be the “Go-to-Person- for IT helpdesk requests
• Diagnose and provide IT support for staff as required
• Work with the HR and Security team to manage onboarding and offboarding activities
• Setup and deploy laptops, devices, software, and other hardware
• Assist with shipping and receiving of hardware assets
• Manage MDM systems including BYOD
• Maintain the Firm inventory of all IT assets
• Manage and secure endpoint devices at the direction of the Security Team
• Provide training to staff on IT-related topics
• Assist with change management and procurement activities
• Other related duties as required

Preferred Qualifications

• Bachelor’s degree in Information Technology or a related field
• IT or Security related certifications
• Understanding of financial and privacy regulations
• Experience in the financial services industry
• Business acumen to be able to balance tradeoffs between stakeholders and technology feasibility and budget constraints

Benefits

• Competitive Salary & Stock Options
• Benefits: Health benefits start on day 1. In the US this includes Medical, Dental, Vision. In Canada, this includes supplemental health care. Internationally, this includes a stipend value to offset medical costs
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card
• Work with awesome hard working people, super smart and cool clients and innovative partners from around the world