IT Support Specialist

Summary

Join GoGlobal as an IT Support Specialist in the APAC region. This role requires expertise in Microsoft 365 and Zoho products, along with experience in IT/device procurement. You will resolve IT issues, provide hardware and software support, and participate in employee onboarding. Responsibilities include creating user accounts, managing Zoho systems, documenting procedures, and participating in IT initiatives. The ideal candidate possesses strong knowledge of Microsoft and Zoho applications and experience in IT procurement. GoGlobal offers a remote work environment, unlimited vacation, wifi cost coverage, and an annual training allowance.

Requirements

• Knowledge and experience in SharePoint, OneDrive, Microsoft Windows and all Microsoft O365 applications is a must
• English communication - both spoken and written

Responsibilities

• Resolve IT issues reported by team on hardware and software (Windows, O365, Teams, SharePoint, OneDrive, Windows, Zoho, Xero, Dynamics 365 Sales etc.)
• Onboard internal employees by creating their e-mail accounts, SharePoint access, Teams, setting up their new laptops, etc
• Create user accounts on SharePoint, Zoho systems, accounting system, and all other applications
• Employee onboarding, policy setup, user management. Main products we use are Zoho People and Zoho Expense
• Document Standard operating procedures and documents for internal usage
• Involve in various IT initiatives and IT Security initiatives
• Purchase laptops and IT equipment. Maintain hardware database and assignments matrix
• Other ad hoc IT responsibilities as assigned by the reporting manager

Preferred Qualifications

• Working experience in Zoho platform – Zoho People and Expense preferred
• Knowledge in Microsoft Stack, Intune, cloud-based backup
• Exposure to working in MS Forms, Zoho forms, Zoho flow, and automation

Benefits

• Remote work: Embrace flexibility with our remote work environment
• Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace
• Wifi: Get your home wifi costs covered, ensuring you are always connected
• Annual training: Benefit from an annual training allowance to further your professional development