IT Analyst II

Summary

Join Hazel Health, a leading virtual provider of school-based healthcare, as an IT Analyst II. This remote role involves supporting, analyzing, designing, implementing, and maintaining information systems. You will provide user support and training, create documentation, collaborate with cross-functional teams, gather requirements, analyze and design systems, implement and test solutions, and contribute to budgeting and vendor analysis. The ideal candidate possesses a strong understanding of business processes and technology, translating user needs into effective IT solutions. Hazel offers competitive compensation, including a base hourly range of $43-$50, 401k match, healthcare coverage, paid time off, stock options, and other benefits. The position requires a Bachelor's degree in a related field or equivalent experience and 4 years of professional work experience, including 3+ years in an IT role. Remote work is available in select states.

Requirements

• Bachelor's degree in IT, Computer Science, related field, or equivalent work experience
• 4 years of professional work experience
• 3+ years of experience in an IT or similar role
• Expert in various productivity tools, including Google Workspace, Slack, Atlassian suite, Zoom, and ZenDesk
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficient in system analysis, design, and documentation
• Experience with relevant technologies, tools, and methodologies
• Ability to manage multiple tasks and prioritize effectively
• Demonstrated accountability to your customers and teammates

Responsibilities

• Provide support to end-users, troubleshooting issues and ensuring efficient use of IT systems
• Develop and deliver training programs to enhance user understanding and adoption of new technologies
• Create and maintain comprehensive documentation for systems, processes, and configurations
• Prepare user manuals, training materials, and technical documentation
• Work closely with cross-functional teams, including developers, system administrators, and project managers
• Collaborate with business analysts and other IT professionals to ensure alignment with organizational goals
• Collaborate with business stakeholders to understand their requirements and translate them into detailed specifications
• Conduct interviews, surveys, and workshops to gather and document user needs
• Analyze existing systems and processes to identify opportunities for improvement and optimization
• Design and document system architecture, workflows, and data models
• Collaborate with development teams to implement and deploy IT solutions
• Conduct testing and quality assurance activities to ensure the functionality and performance of developed systems
• Support the analysis of the IT budget, contributing to cost projections, monitoring actual expenses, and identifying opportunities for cost savings
• Assist in evaluating relationships with IT vendors, analyzing contracts, tracking software licenses, and assisting with renewals from an analytical standpoint

Preferred Qualifications

• Experience with Security and IT tools such as Kandji and Okta
• Knowledge of school (FERPA) and/or healthcare (HIPAA) regulations
• Applicable certifications such as Google, CompTIA A+, Microsoft Certified or Desktop Support Technician are a plus

Benefits

• 401k match
• Healthcare coverage
• Paid time off
• Stock options
• A broad range of other benefits and perks