Aroma360 is hiring a
IT Help Desk Technician

Summary

Aroma360 is hiring an IT Help Desk Technician to provide help desk support, troubleshoot IT issues, and assist with technical planning and documentation. The position requires 3 to 5 years of experience as a Desktop Support Engineer or similar role, knowledge of Office365, Salesforce, and VoIP systems, and strong communication skills.

Requirements

• Associate's degree or equivalent from a two-year college or technical school; or three years related experience and/or training; or equivalent combination of education and experience
• 3 to 5 years of proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Hands-on experience supporting Windows and MacOS in a professional setting; Linux experience is a plus
• Familiarity with best practices for information security
• Knowledge of Office365, Salesforce, and VoIP systems
• Strong ability to diagnose technical problems and implement effective resolutions
• Strong communication skills, including the ability to provide clear step-by-step instructions to non-technical staff, work with vendors on issue escalations, and communicate technical detail effectively with the IT team

Responsibilities

• Provide desktop support to users in Miami offices, as well as remote support to staff working from home or other sites
• Address issue tickets involving hardware, software, and networking issues, and assist in provisioning of accounts and credentials for new users
• Assist users with setup, configuration, and usage of applications, peripherals, and web-based services
• Configure and troubleshoot networking infrastructure, including routers, switches, Wi-Fi APs, and physical cabling
• Set up phone extensions and configure call flows in our VoIP system
• Create and update baseline OS install images for workstations
• Keep track of equipment inventory and advise IT management of needed repairs, RMAs, and purchases

Preferred Qualifications

• Familiarity with video surveillance and access control systems is a plus
• ITIL, A+, and/or Network+ certifications are a plus
• Experience assembling, repairing, and upgrading PCs

Benefits

• Comprehensive health coverage, including dental and vision insurance
• Life insurance
• Paid time off
• Access to a 401(k) plan
• Employee discount
• Opportunities for paid training
• Fun and exciting company events