RSDC is hiring a
IT Help Desk Technician

Summary

RSDCGroup, LLC is seeking a Technical Help Desk Professional to join their team in Arlington, Virginia. The role involves providing IT support for the Department of the Navy Enterprise Service Desk (NESD) and assisting customers with technical issues related to specialized Navy software systems and applications.

Requirements

• A high school diploma or equivalent
• 2 or more years of related experience
• SECRET government clearance
• Ability and willingness to obtain an ITIL or HDI certification within 90 days of hire
• Ability and willingness to work and adhere to any full-time shift in our structured, 24 X 7 help desk environment

Responsibilities

• Assisting and supporting end-users with technical issues and questions related to specialized Navy software systems and applications via multiple support channels including phone, email, chat sessions, web forms, and other communications methods available
• Applying basic troubleshooting, issue isolation & diagnostic techniques to identify technical problems, investigate causes, and recommend solutions, or escalate tickets in accordance with existing SOPs, work instructions & knowledge articles
• Thoroughly documenting requests and incidents according to business processes and standard operating procedures
• Documenting detailed, specific work notes regarding the interaction with the customer
• Providing case status updates to management and end-users according to service level guidelines
• Maintaining a high level of courteous customer service at all times

Preferred Qualifications

Experience with Navy Applications such as My Navy Assignment (MNA), NSIPS-Active, NSIPS-Reserve, Navy e-Learning, My Navy Portal (MNP), DON TRACKER, Medical Readiness Reporting System (MRRS), SPIDER, or Computer Network Defense – Ashore/ Afloat

Benefits

• Health Care Plans, various options (Medical, Dental & Vision)
• Paid Holidays
• Paid Time Off/Vacation
• Retirement Plans / 401K Matching
• Tuition Assistance
• Employer Paid Short Term & Long Term Disability
• Employer Paid Life Insurance