The Garam Group is hiring a
IT Help Desk Technician

Summary

The job description is for a Helpdesk Support Engineer position at The Garam Group. The role involves managing tickets, endpoints, and providing technical support to clients. The ideal candidate should possess a customer-first mindset, be detail-oriented, punctual, and have good communication skills. Three years of experience in technical support is preferred but not mandatory.

Requirements

• A ‘Customer First’ philosophy and mindset
• The ability to be punctual
• The unusual ability to be obsessively detail oriented
• The ability to cheerfully take ownership of any problem
• The ability to design and execute a plan
• The desire to have a professional and polished image
• The ability to write and speak clearly and to be able to explain complex topics simply
• The discipline to maintain strong documentation
• NOT be a job hopper
• Have a good reliable vehicle

Responsibilities

• Manage tickets using our ticketing system (Autotask)
• Manage endpoints using AEM (Autotask Endpoint Management)
• Remote support
• Monitoring
• Reporting
• Backup monitoring
• Workstation & laptop builds
• New phone configurations
• Phone deployment assistance
• Antivirus system management
• Behind the scenes work for clients
• On-site support for large office moves / configurations
• On call rotation

Preferred Qualifications

Three years of experience working in technical support is preferred

Benefits

• Health Insurance
• Dental Insurance
• Long-term disability insurance
• Retirement account