IT Manager

Summary

Join Brightspeed's growing team as an IT Manager, Consumer and Business Order Fulfillment! Lead and transform order provisioning and activation platforms. As a seasoned technology leader, you'll reimagine the customer order provisioning process across its lifecycle. You'll design technology solutions, collaborate with various teams, and build high-performing teams. This role requires extensive experience in software engineering and telecom, with a focus on building scalable, distributed systems. Brightspeed offers competitive compensation, comprehensive benefits, and flexible work arrangements.

Requirements

• 12+ years of experience in software engineering with at least 6 years of leadership experience
• BS degree in Computer Science or equivalent
• Experience leading software development lifecycle including concept, design, prototyping, integration, testing, and production release
• Experience working in Telecom Inventory and Provisioning business domain including FTTP
• Excellent verbal, written and interpersonal communication skills with the ability to prioritize the key business programs by collaborating with business partners
• Experience implementing telecom products and services such as Voice/VOIP, Broadband services
• Experience implementing BPM/Workflow/Orchestration tools
• Experience leveraging event driven patterns to design asynchronous distributed platforms using micro-services architecture
• Deep technical background building scalable solutions to support complex business processes
• Passionate about architecture, robust design practices, efficient engineering execution and delivering operational excellence

Responsibilities

• Lead, manage, and transform our order provisioning and activation platforms
• Design technology solutions for complex business problems
• Influence, negotiate, build consensus, and align with peer engineering, product, business teams and vendor partners on solutioning and implementation
• Operate in a fast-paced environment with laser focus on delivering results
• Build and motivate high performance teams, foster inclusive environment
• Be self-driven, detail-oriented, and skilled in managing multiple clients, stakeholders, and cross-functional projects
• Provide industry knowledge, experience, and best practices to help the team stay ahead of the curve in keeping our technology stack cutting edge
• Train operations teams to handle order provisioning fallouts

Preferred Qualifications

• Knowledge of Billing systems in telecom domain
• Integration experience with Salesforce modules and Billing applications such as CABS (Carrier Access Billing System)
• Experience with integration of applications and data during Telecom divestiture

Benefits

• Competitive compensation and comprehensive benefits
• Remote and hybrid work arrangements
• Paid time off programs
• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match
• Host of voluntary benefits