IT Manager

Summary

Join UJET, a leader in AI-powered contact center innovation, as a visionary IT Manager to lead internal IT operations from our Austin hub. You will manage IT infrastructure, pioneer change in automation and generative AI, and orchestrate the digital experience for internal teams. Responsibilities include strategic IT leadership, championing automation, driving AI integration, overseeing daily IT operations, managing employee onboarding and enablement, ensuring security and compliance, managing vendors, and collaborating across departments. The ideal candidate possesses 5+ years of progressive IT leadership experience in a high-growth SaaS company, a Bachelor’s Degree in a Technology Field, and expertise in automation, AI, cloud platforms, and security. This hybrid role offers competitive compensation and benefits, including medical, dental, vision, 401(k), and more. UJET is an Equal Opportunity Employer committed to providing a diverse and inclusive workplace.

Requirements

• 5+ years of progressive experience in IT leadership roles, with a proven track record of managing IT teams and infrastructure in a high-growth SaaS company with globally dispersed staff
• A combination of experience, education, and certifications will be considered
• Strong experience in IT process automation, scripting, and implementing automation tools and platforms, Okta Workflows, and low-code tools
• Demonstrable experience or strong familiarity with Artificial Intelligence (AI), Machine Learning (ML), Generative AI, and Large Language Models (LLMs) and their practical application in enterprise IT environments
• Solid understanding and hands-on experience with cloud platforms (e.g., AWS, GCP, Azure) and SaaS applications, and IAM systems like Okta, Active Directory, OneLogin, Auth0, etc
• Deep knowledge of IT security best practices, data protection principles, and experience with compliance frameworks
• Strong understanding of networking concepts, system administration, and modern IT infrastructure
• Exceptional written and verbal communication skills – you can explain complex technical concepts to anyone, from engineers to executives
• A "Roll-Up-Your-Sleeves" Attitude: You're not afraid to get into the weeds, lead by example, and solve problems creatively
• Integrity: You exemplify and champion making the right choices for the company and our employees

Responsibilities

• Lead, mentor, and grow a high-performing small, but mighty IT team and collaborate with global IT initiatives
• Develop and execute IT strategies that align with UJET’s rapid growth and technological advancements
• Identify, champion, and implement automation opportunities across our IT landscape
• Think beyond the ordinary – how can we make our internal processes frictionless and lightning-fast using clever automation?
• Drive the exploration, integration, and management of generative AI within our internal IT environment
• Imagine the possibilities: intelligent IT support, automated content generation for internal documentation, smart knowledge bases, and more!
• Oversee the day-to-day IT operations, including network, security, hardware, software, and cloud-based services
• Ensure our systems are robust, scalable, and secure
• Define and refine our IT policies as we continue to scale out across teams and geographies
• Manage IT programs and processes that ensure a seamless onboarding experience that ensures effective employee enablement; team provides ongoing support and guidance to employees as needed
• Maintain and enhance our IT security posture, ensuring compliance with relevant legal and regulatory requirements (like SOC 2, ISO 27001) and internal policies
• You’ll work with our Compliance team to ensure data protection and privacy
• Manage relationships with IT vendors and service providers, ensuring we get the best solutions and support for our needs
• Be the go-to person for complex IT challenges, always ready with innovative solutions and a collaborative spirit
• Work closely with all departments across UJET, from Engineering to Sales, understanding their needs and delivering IT solutions that empower them

Preferred Qualifications

Bachelor’s Degree in a Technology Field - IT, IS, CS and Certifications in ITIL, PMP, AWS, Azure, or similar are highly preferred

Benefits

• Medical, dental, vision, 401(k) plan, commuter benefits, and more
• Stock options
• Engaging team events