D-ploy GmbH is hiring a
IT Onsite Technician

Summary

The job is for an IT Support Engineer at D-ploy, a growing international IT and Engineering Solutions company. The role involves managing and troubleshooting IT equipment, providing technical support, and handling user interactions. The ideal candidate should have 2+ years of experience in a similar role, fluency in English and French, strong problem-solving skills, excellent communication skills, and the ability to multitask.

Requirements

• Fluency in English and French; other languages are a plus
• 2+ years of experience in a similar role
• Experience with IT rollout projects and Windows 11
• Strong problem-solving and analytical skills
• Excellent communication skills with a customer-focused attitude
• Ability to multitask and manage multiple stakeholders
• Self-sufficient, well-organized team player
• Experience in regulated IT environments (e.g., GxP) is an advantage
• Valid driver's license and access to a vehicle
• Criminal record dated within the last 3 months

Responsibilities

• Setup, maintain, and troubleshoot local desktops, printers, conference/meeting equipment, mobile devices, and accessories at designated locations
• Maintain updated asset records (CMDB) and manage lifecycle and disposal of obsolete devices
• Liaise with management for purchasing planning and with local vendors/telecom providers for maintenance
• Monitor and maintain the lifecycle of servers and equipment running local applications and services
• Act as the ‘eyes & hands’ for centrally managed equipment, such as network support, and provide timely responses to Infrastructure Operations
• Monitor backups and perform restores when necessary
• Offer first and second-level technical support, including calls, tickets, and user interactions
• Maintain reliable documentation of all user interactions in the ticketing system (ServiceNow) and contribute to knowledge base articles
• Provide IT onboarding for new starters and continuous improvement initiatives
• Handle walk-in user support for devices, equipment, and software issues, and support VIPs and events as requested
• Contribute to office moves, equipment upgrades, migrations, and pilot new technology initiatives
• Incident and Problem Management: Ensure incidents and requests are logged in the service system, analyze recurring issues, identify root causes, and work with architects and operations for long-term solutions

Benefits

• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits