D-ploy GmbH is hiring a
IT Onsite Technician

Summary

The job is for a Technical Support professional at D-ploy, an international IT and Engineering Solutions company with operations in various countries. The role involves providing technical assistance, troubleshooting, user interaction, documentation, creating knowledge articles, onboarding trainings, and contributing to continuous improvement initiatives.

Requirements

• Fluent English, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• All candidates must provide a Criminal record not older than 3 months

Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

Preferred Qualifications

Experience in regulated IT environments is a plus (e.g. GxP)

Benefits

• Flexible working conditions
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits