IT Operations Analyst

Summary

Join Guild, a company committed to unlocking talent and economic potential, as an IT Operations Associate. You will be part of the IT Operations team, responsible for managing IT infrastructure, automation, and internal technology. This role involves managing Okta-based identity solutions, utilizing Jamf Pro and Microsoft Endpoint Manager for endpoint management, managing communication and productivity apps, providing technical support, participating in agile sessions, and developing operational documentation. Guild offers a competitive compensation package, including a salary of $70,000 - $80,000, stock options, and a comprehensive benefits package.

Requirements

• At least 2 years of experience as a site or account-level administrator for enterprise macOS endpoints in Jamf Pro
• At least 1 years of Admin experience in Google Workspace
• Expertise with cloud identity provider (IdP) identity management, specifically Okta
• Strong problem-solving (Intermediate) and Troubleshooting (Intermediate) skills
• Ability to work collaboratively in a team environment
• Effective Communication (Developing) and Documentation (Developing) abilities
• Experience with SaaS platforms and IT security best practices
• Familiarity with Agile methodologies and IT service management (ITSM) frameworks

Responsibilities

• Manage Okta-based identity solutions, integrating them seamlessly with existing systems while using workflows for security, scalability, and user experience
• Utilize Jamf Pro and Microsoft Endpoint Manager for comprehensive endpoint management, ensuring robust policy enforcement, patch management and software deployment to devices
• Manage our core communication and productivity suite of apps including Google Workspace, Slack, and Zoom
• Provide escalated technical support to the IT Service Desk team
• Actively engage in agile sessions including sprints, standups, planning, and retros
• Develop and maintain operational documentation of workflows and policies

Benefits

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth