IT Operations Specialist

Summary

Mattermost is seeking an IT Operations Specialist to shape and grow its IT function, contribute ideas for efficiency improvements, manage helpdesk, and work on various IT projects. The role requires 3+ years of IT experience in a Mixed OS environment, working knowledge of SaaS stack, familiarity with HRIS, MDM, EDR solutions & Google Workspace, and a firm grasp on security best practices.

Requirements

• 3+ years of work experience in an IT role in a Mixed OS environment
• Working knowledge of administering a large SaaS stack
• Familiarity with HRIS, SAML IDP, MDM, EDR solutions & Google Workspace
• Firm grasp on security best practices

Responsibilities

• Ownership of Helpdesk - transacting with users through a service desk tool and continually making recommendations and updates to improve the user experience
• Contribute to a smooth onboarding and offboarding experience
• Manage inventory and help develop the asset management system
• Contribute to refining and adding to IT policies and documentation
• Work on various projects related to increasing productivity, security, and taking IT to the next level (e.g., implementing an MDM solution, revamp of the helpdesk system, rollout of a new EDR solution)
• Collect information, analyze it, and find solutions for hardware and software issues

Preferred Qualifications

Preferred experience working remotely and as part of a global team