Remote IT Senior Specialist

Summary

Join Samsara Technologies India Private Limited as a member of the IT Services team to own technology and processes that enable teams to do their best work. This hybrid position requires 3 days per week in the Bangalore office and 2 days working remotely.

Requirements

• A college degree in a technical program (Computer Science, Information Systems, or other STEM field)
• 8+ years experience working in internal IT support
• Experience with Exec Support
• Strong oral and written language skills
• Reliable; dedicated to solving technical problems, and seeing them through to completion
• A passion for learning and doing new things in a fast-paced environment
• An affinity for working with all things electronic; curious about technology
• Experience with enterprise SaaS (Atlassian, G Suite, Slack, Zoom, Okta, Meraki, etc)

Responsibilities

• Excel in the technical realm
• Take a leading role in team problem-solving activities, guide technical discussions and foster a collaborative environment. Apply critical thinking and analysis to drive effective solutions & small projects
• Help employees, including C-level execs, resolve their technical problems
• Field escalations from Tier 1 IT Helpdesk teams
• Troubleshoot network issues and outages
• Provide AV support for in person and virtual events
• Share your technical expertise through documentation in our Confluence knowledge base
• Deploy and manage systems that foster collaboration and productivity at scale
• Plan and integrate the tools and services which run our workplaces
• Manage a ticket queue and seek opportunities to improve how we work

Preferred Qualifications

• Knowledge of Apple & Windows products
• Understanding of network infrastructure
• Software programming or scripting ability

Benefits

Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more