IT Service Desk Analyst

Summary

Join MedCore Solution, Bizforce's medical division, as an IT Service Desk Analyst to provide technical assistance to internal staff. The ideal candidate will have strong problem-solving skills, excellent communication skills, and experience in a support role.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience
• At least 3-5 years of experience in a support role, preferably in an IT Service Desk environment
• Strong problem-solving skills and the ability to troubleshoot a variety of technical issues
• Excellent verbal and written communication skills for effective interaction with users
• Working knowledge of Windows and macOS operating systems, software applications, and network fundamentals
• Familiarity with ticketing systems and remote support tools
• Ability to work well in a team-oriented, fast-paced environment
• Strong attention to detail and a commitment to excellent customer service

Responsibilities

• Receive and log incoming requests for IT support via phone, email, and ticketing systems
• Triage and prioritize incidents appropriately, providing initial diagnosis and troubleshooting guidance to users
• Resolve technical issues related to hardware, software, and network problems within defined SLAs
• Collaborate with other IT teams for escalated issues and complex problem resolution
• Maintain detailed documentation of service requests, resolutions, and software licenses in the ticketing system
• Contribute to knowledgebase articles and standard operating procedures to enhance team efficiency
• Provide end-user training on various technologies and tools as required
• Monitor ticket queues and follow up with users to ensure timely resolution of issues
• Stay informed about industry trends and evolving technologies to improve service delivery

Benefits

• Permanent Work From home
• Full-time position - 40hrs/wk
• Permanent Weekends Off
• Great Company Culture and No Micromanagement