Remote Deal Desk Analyst

Summary

Join us as a highly motivated Deal Desk Analyst and help accelerate revenue growth by supporting our sales motion to create quality deals.

Requirements

• High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment
• 3+ years of experience in Enterprise Software/SaaS B2B Industry – Order Management, Finance Operations, Deal Desk or Sales Operations experience preferred
• Attention-to-detail and accuracy
• Proficiency in Salesforce.com required, and DealHub CPQ would be a bonus
• Strong quantitative skills and proficient in Google suite
• Demonstrated ability to partner with GTM teams and other cross-functional departments to build strong working relationships
• Highly organized, customer-focused and strong attention to detail
• Strong communication, organizational, and problem-solving skills
• Out-of-the-box thinker and ability to think creatively to solve problems

Responsibilities

• Serves as trusted advisor to the Sales team on quoting, contracting options and approval processes
• Coordinate with cross-functional teams who support the commercial sales cycle (Legal, Finance, Accounting, CS and Business Systems) to drive deals to closure
• Monitors the Deal Desk queues/tickets in Salesforce, Service Desk and Slack to provide general assistance and advice on common deal questions and Quote-to-Order process questions
• Collaborate with internal teams to build, streamline and automate our deal desk processes
• Provide proactive support, guidance, and creative solutions to the sales team in order to help drive deal closure
• Ensure contracts maximize total deal value while limiting risk/exposure to the business
• Provide day-to-day support to Sales, Legal, Finance, and Accounting teams, addressing inquiries, resolving issues, and facilitating smooth contract execution
• Manage post-sales contractual changes, including amendments, restructures, and re-bills, ensuring timely and accurate processing to meet customer needs and business requirements
• Be a sales advocate and partner to internal organizations to understand contract requirements, structure, business terms and identification of potential risks and/or opportunities that can affect performance, growth and strategic positioning