Service Desk Analyst

Summary

Join Leidos Australia to work in a dynamic team and contribute to delivering complex software and systems integration projects for the Australian Government.

Requirements

• Demonstrated keen interest in IT
• IT certification or working towards (desirable)
• One or more years’ experience in a similar support role (desirable)

Responsibilities

• Diagnosing and resolving technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems
• Account maintenance (password resets, account unlocks, etc.)
• Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within
• Remote access (VPN and Portal access, token troubleshooting)
• Exchange mailbox issues and requests, mail client (M365) support
• Managing access to the internal desk phone system
• Maintaining access lists to, and supporting file shares and network printers
• Co-ordinating procurement for mobile phone, hardware and software requests

Benefits

At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace