Nagarro is hiring a
IT Service Desk Specialist

Summary

Join our dynamic team at Nagarro's global SAP business unit as a Service Desk Specialist to classify and prioritize incoming requests, resolve tickets, and contribute to process improvement and knowledge management.

Requirements

• Experience in IT support, ideally at a Service Desk or in Application Management
• Strong customer orientation and excellent communication skills
• Ability to explain complex matters in an understandable way
• Experience with the mentioned technologies and applications
• Ability to work independently and under pressure
• Team player with a commitment to continuous improvement
• Fluent in German and English, both spoken and written, to effectively communicate with our diverse client base and within our international team

Responsibilities

• Classification and Prioritization of Incoming Requests
• Preliminary Qualification of Reports
• Resolution of Tickets
• Ticket Preparation and Routing
• Ticket Tracking
• Process & Knowledge Management

Benefits

• 30 days of paid vacation
• Internal and external training opportunities
• MyN – Nagarro Employee Share Program
• Attractive company car and company bicycle arrangements
• Company-funded accident insurance policy
• Modern office space at central locations with high-tech equipment
• Sports programs
• Access to the corporate benefits portal
• Free fruit and drinks