IT Specialist

Summary

Join 7shifts as an IT Specialist and play a key role in ensuring a seamless tech experience for our employees. You will troubleshoot issues, optimize systems, and collaborate with teams to implement scalable solutions. This hands-on role directly impacts team workflow, requiring expertise in Mac support, SaaS environments, and communication. The position offers opportunities for professional growth in a fast-paced, inclusive environment. 7shifts provides competitive benefits, including health benefits, flexible work arrangements, and a supportive culture.

Requirements

• 5+ years of experience working with Mac, helping teams stay productive and solving tech issues before they slow anyone down
• 3+ years in a fast-moving SaaS environment, managing user access and keeping systems secure without getting in the way of work
• Strong written and verbal communication skills—you can break down technical problems in a way that makes sense to everyone
• Hands-on experience with SaaS tools like G Suite, O365, Slack, Zoom, and Atlassian—you know how to keep teams connected and running smoothly
• Experience with Jamf Pro or similar tools to manage and secure Apple devices at scale
• Familiarity with Okta, from setup to implementation, ensuring seamless and secure access for all users

Responsibilities

• Provide IT support through our ticketing system (Jira), troubleshooting issues to keep employees productive and minimize downtime
• Support and maintain key software platforms, ensuring smooth daily operations across the company
• Manage and optimize our IT environment, helping to scale systems as the company grows
• Assist with IT projects and proactively find ways to improve workflows and team efficiency
• Support onboarding and offboarding, ensuring a seamless technology experience for new and departing employees
• Create knowledge base (KB) articles to empower employees with self-service solutions and reduce recurring IT issues

Preferred Qualifications

• Strong scripting skills in Bash, Python, or Perl, making repetitive tasks a thing of the past
• Familiarity with Infrastructure as Code—you get how automation and scalability fit into IT operations

Benefits

• Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
• Our team is intentional around how and where we work—whether that’s remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a ‘90 Day Shift’ program that supports our team members in exploring the world
• We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official! Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more
• Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success!