IT Specialist

Summary

Join Jane, a remote-first company, and become an IT Specialist. Help the Helpers by providing hands-on IT support, freeing up senior team members for critical projects. Ensure devices are ready for use, support new employee onboarding, manage licenses and troubleshoot hardware/software issues. Maintain and improve IT asset inventory processes, document IT procedures, and contribute to workflow improvements. This role offers a chance to grow your IT career within a supportive team, with opportunities for specialization and mentorship. The position requires 2-3 days per week in the office.

Requirements

• Hands-on experience working with (troubleshooting, supporting, and/or geeking out on) Mac devices is a must — our environment is 100% Mac-based
• Exposure to or proficiency with Google Workspace and common workplace productivity tools (e.g. Notion) is helpful
• Strong interest in IT — whether through professional experience, side projects, or even informal learning (e.g. building computers)
• Excellent verbal communication and customer service skills; you're calm under pressure and love helping others
• Experience with or interest in knowledge management and documentation — you care about leaving things better organized than you found them
• A collaborative mindset with an eagerness to learn, take feedback, and grow with the team
• Comfort working in-person at our office to support physical equipment, in-office events, and tech setup needs. This role will require 2-3 days in office per week

Responsibilities

• Help Jane scale by handling hands-on IT support tasks, freeing up senior team members to focus on project-critical work
• Ensure Jane’s devices are ready for action — from shipping, receiving, and replacing laptops to supporting in-office tech setups
• Support new employee onboarding, making sure every Janer is up and running with the right tools and software from day one
• Take ownership of license assignments and troubleshooting (hardware and software) across the organization
• Maintain and improve our IT asset inventory processes, from key fobs to MacBooks, with strong attention to accuracy and detail
• Play a key role in documenting our IT processes, enhancing our knowledge base and ensuring our documentation enables smoother experiences for everyone
• Contribute ideas for workflow and process improvements, with encouragement from a team that values initiative and curiosity
• Deliver exceptional internal customer service through timely, clear, and friendly communication

Preferred Qualifications

Experience in a support or customer-facing role (e.g. at an Apple Store or similar) is a plus

Benefits

• At Jane, we’re committed to paying fairly, clearly, and above all, paying for growth. This role has an annual salary range of $52,000 to $78,000
• Most new hires join at the accomplished stage, which for this role represents an annual salary of $61,800
• We believe in paying for growth . You’ll have regular career development conversations with your manager and your compensation will grow as you gain experience and contribute meaningfully to our mission
• We also offer a comprehensive benefits package