MyHeritage is hiring a
IT Specialist

Summary

Join MyHeritage, a leading online genealogy platform, as an IT Specialist to ensure seamless connectivity, productivity, and security for employees. Contribute to building a strong and efficient IT infrastructure.

Requirements

• 3+ years of experience in a similar role
• Proficient knowledge of networking equipment and standard internet protocols such as TCP/IP, DNS, and DHCP
• Hands-on experience with computer hardware and software installations, administration, and troubleshooting
• Strong familiarity with Mac OSX (Mainly), Windows 10, 11 — must
• Working knowledge of Mobile Device Management (MDM) solutions, particularly JAMF - advantage
• Understanding of IT backend environments, including GPO, Active Directory, Office 365, G-Suite, and Okta
• Exceptional customer service skills with a patient, empathetic, and professional demeanor
• Highly organized with excellent troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills in English and Hebrew

Responsibilities

• Deliver outstanding technical support to MyHeritage employees, resolving their technical issues promptly and effectively
• Diagnose reported technical issues and prioritize them based on urgency, escalating complex problems to relevant departments when necessary
• Provide both on-site and remote support, ensuring uninterrupted IT services
• Manage the complete IT onboarding and offboarding process, including setting up and deactivating accounts across multiple platforms and tools
• Support server and cloud solutions, ensuring their optimal performance
• Integrate and support seamless integration between on-premise and cloud systems
• Monitor IT systems for smooth operations, troubleshoot issues, and provide innovative solutions for non-standard situations
• Configure and support Single Sign-On (SSO) configurations for various cloud platforms and applications
• Develop and maintain automation scripts to streamline IT processes
• Create knowledge base articles and documentation on implemented solutions and system configurations
• Manage initial provisioning of IT systems, including laptops and office IT equipment, and provide ongoing support
• Coordinate IT orders and stock, collaborating closely with suppliers and vendors
• Maintain meeting rooms and audiovisual equipment for smooth operations

Benefits

• Modern, beautiful office in Or Yehuda with shuttle service from Tel Aviv and employee parking (for our Or Yehuda employees)
• On-site gym and pilates classes
• Dog-friendly office
• Well-stocked kitchens and a monthly meal allowance
• Fully funded supplemental health insurance