Eleos Health is hiring a
Training Specialist

Summary

Join our growing Customer Success team as a customer-facing Training Specialist to manage training calendars, develop content, and deliver training to customers.

Requirements

• 2+ years leading hands-on training of SaaS enterprise-wide software (e.g. EHR, CRM, ERP), ideally in healthcare
• Exceptional verbal and written communication, including the ability to effectively communicate and influence both business and technical individuals towards meeting objectives and delivering outcomes
• Strong organization skills to manage multiple customers' training needs
• Ability to travel (60%)

Responsibilities

• Manage the overall training calendar, training plans, and training content for new and existing customers
• Collaborate with Eleos' internal experts to ensure that training content is impactful, clinically relevant, and leads to high adoption of the platform
• Work with Implementation Managers and Customer Success Managers to train customers on site and virtually, as well as customer trainers (train-the-trainers), and administrators
• Develop and execute high quality training content in a variety of formats that can be delivered in-person, virtually, and asynchronously
• Deliver training during the initial rollout and expansion phases to customers
• Effectively communicate with customers, from site managers to individual clinicians, in order to successfully execute training that drives adoption
• Track attendance, participation, and additional key performance indicators (KPIs) identified during the customer rollouts
• Gain mastery in the Eleos features/functionality to delight our customers
• Interface with Eleos' team; Customer Success, Implementation, Clinical Marketing, and Product teams to develop and deliver high quality training content
• Collaborate with the Training Lead on project timelines, tasks, and rollout plans to ensure we keep customers on plan and on schedule
• Be able to guide customers when issues arise and require resolution

Benefits

• Wide and generous health benefits
• Significant equity
• 401(k) plans matched to 4%
• Hybrid & remote work opportunities
• Stocked kitchen with snacks and beverages
• Team lunch once a week
• Monthly team events
• Mental health days off so you can take any given moment simply because you need them