IT Support Assistant

Summary

Join Olsam, a revolutionary consumer goods company, as their IT Support Assistant! This part-time, remote role (20 hours/week within the UK) involves managing IT support requests, implementing new processes and software, and maintaining company systems. You will be the main point of contact for all IT support needs, collaborating with various teams on integration projects. The position offers opportunities for growth and development within a dynamic, community-driven environment. Olsam prioritizes employee well-being and offers a comprehensive benefits package.

Requirements

• Good working knowledge of the Microsoft ecosystem
• Confident, responsible, and experienced in working with confidential information and documents
• Good problem-solving attitude
• Happy working in a fast-paced working environment and a varied role
• Take ownership to work independently
• Highly organised and detail oriented
• Strong ability to multitask and meet deadlines
• Self-motivated and strives to improve processes and practices

Responsibilities

• Maintain the company Azure environment, including Active Directory, InTune, Sharepoint and Office 365
• Manage mailboxes, firewalls and systems integrations across the company
• Oversee and manage the IT support desk, tracking requests, and managing timelines with stakeholders
• Troubleshoot IT support requests and source new hardware
• Implement Single Sign On and manage access control across all the company’s software
• Implement security protocols and procedures to prevent potential threats including implementing device monitoring software
• Upgrade, install, and configure new hardware and software to meet company objectives
• Onboard all new starters; ensure that all IT set-up is completed in a timely fashion to enhance the experience of all new joiners
• Roll out strict and legally compliant policies when dealing with PPI data
• Closely collaborate with the various teams on integration projects including migrating and consolidation of software, websites, domains and hosting
• Support the delivery of website development, working with key stakeholders and developers

Preferred Qualifications

• Previous website development experience
• Networking, Cloud infrastructure or Devops experience

Benefits

• Generous Holiday: Enjoy 30 days of paid leave in addition to the 8 UK Bank Holidays
• Pension Scheme: Employee 5% and Employer 3% contribution
• CycleScheme: Save 25-39% on cycle gear with no upfront payment and tax-efficient salary deductions
• Techscheme: Save up to 12% on technology and pay in monthly tax-efficient installments
• Private Medical Insurance: Our Vitality Health insurance offers broad-ranging coverage, including travel, vision, and dental
• Community-driven office space: Central London WeWork office with amenities like a barista, table tennis, and a roof terrace for summer meetings
• Flexi-Fridays: Choose a Friday each month to finish early and enjoy a longer weekend
• Discretionary bonus based on company and individual performance
• Work Abroad for one month a year
• Mental Health Support: Access for free to confidential therapists and counsellors through our partnership with Spill
• International Travel to tradeshows and industry events. We’ve flown Olstars out to New York, Las Vegas, Amsterdam and ... Birmingham!
• Olstar Events: Quarterly All-Hands meetings, celebrations of key dates and holidays, and sponsored team activities
• Social clubs: Join our book club, 5-a-side football, or Arts & Culture Club
• Charity Partnerships: We have a dedicated charity partner each year (such as Spill, and Alive & Kicking) and support our Olstars charitable initiatives too