Pierce Professional Resources is hiring a
IT Support Desk Technician

Summary

The job involves offering technical support to employees, managing system configurations, troubleshooting issues, and maintaining inventory records for technology-related equipment. The employee will also conduct proactive communication with managers, analyze new technologies, collaborate with laboratories, coordinate training sessions, and perform regular maintenance tasks.

Requirements

• Demonstrated working knowledge of technology principles and techniques relevant to a business environment
• Excellent communication skills, both written and verbal
• Proficiency in Windows Operating System and Microsoft Office applications
• Commitment to delivering exceptional customer service, ensuring compliance with regulatory and legal requirements
• Proven ability to make timely and informed decisions, coupled with adept troubleshooting skills for mainstream applications such as Office, online apps, and Microsoft products, as well as sleep diagnostic equipment
• Sound understanding of Internet and email usage
• Familiarity with database and networking security systems

Responsibilities

• Offer comprehensive guidance to employees on system configuration, troubleshooting, and maintenance procedures
• Listen attentively to employee concerns and inquiries, delivering optimal solutions and recommendations
• Prioritize employee satisfaction as the focal point of all communications, escalating unresolved issues to the appropriate level for resolution
• Conduct proactive communication with managers regarding potential actions at partner sites
• Maintain accurate inventory and asset tracking records for all technology-related equipment
• Ensure the availability of up-to-date documentation for all systems
• Conduct thorough analyses of the impact of new or evolving technologies
• Foster collaborative relationships with laboratories on network-related matters, operational procedures, sleep diagnostics, and system functionalities
• Execute equipment installations and coordinate lab changes and relocations at partner sites
• Coordinate training sessions for employees on new equipment and software upgrades
• Perform regular equipment upgrades, maintenance tasks, and scheduling adjustments at various sites to maintain operational efficiency

Preferred Qualifications

• Preference for certifications/licenses/registrations in computer, networking, and security fields
• Three years of customer service experience and prior roles as an IT Help Desk Technician

Benefits

Demonstrate flexibility in travel requirements, being able to travel throughout the company's service area on short notice, with occasional overnight stays as needed, averaging 1-3 days of travel per month