Binance is hiring a
IT Support Engineer

Summary

The job is a customer-facing IT support role at Binance, involving troubleshooting and resolving various technical issues. The role requires multi-tasking, working with Google Suite, Apple computers, VMware Virtualization, Okta, WorkSpace One, and maintaining security awareness.

Requirements

• Building relations! This is a customer-facing role and your customers are all Binance employees
• Multi-tasking. You will be working on various issues at one time, you must be able to prioritize and execute work in a very fast-paced environment
• Google Suite, Apple computers, General System Monitoring and General Network Troubleshooting
• Working with systems such as VMware Virtualisation, Okta, WorkSpace One

Responsibilities

• Act as the first point of contact for troubleshooting and resolving Incidents and Service Requests related to hardware configuration, software, application, and network problems
• Make full use of available tools during the diagnosing and execution stages of Incidents and Service Requests
• Route those Incidents and Service Requests that require reassignment to other Service Teams
• Track and retain ownership of Incidents and Service Requests to ensure service levels are met and call resolution is achieved within the shortest time span possible
• Continually observe a security-aware approach
• Contribute to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by Internal IT in an effective manner while maintaining efficiency
• Contribute to the articulation, maintenance, and enforcement of Internal IT procedures and knowledge sharing across units via online tools
• Identify trends and potential Problem sources (by reviewing Incident and Problem analysis)
• Take ownership of the system and service monitoring focusing on implementation and continuous improvement
• Handle all customer-related activities initiated by Internal IT across the group
• Ensure full cooperation and effective communication with various departments

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging, and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire