IT Support Engineer

Summary

Join Deel's IT team as an IT Support Engineer and provide Tier 2 support for IT-related tickets, troubleshooting hardware and software issues, and managing access and compliance protocols. Collaborate with cross-functional teams to address technical challenges, administer system access, and manage IT processes. Perform root cause analysis, provide technical support during troubleshooting sessions, execute IT projects, and participate in on-call support. Deel offers a dynamic and inclusive work environment, competitive pay, stock grant opportunities, additional perks and benefits, and the flexibility of remote work.

Requirements

• 5+ years of experience in IT support, systems administration, or a related technical role
• Demonstrated experience in managing IT workflows, processes, and tech stack efficiency
• OS-agnostic support capabilities (MacOS and Windows)
• Background in company-wide IT operations, including ticketing systems, communication platforms, and user lifecycle management
• Strong experience with Identity & Access Management (IAM) and Single Sign-On (SSO) platforms such as, Okta, OneLogin or JumpCloud
• Comfortable with MDM solutions for troubleshooting and remote device management
• Familiarity with Information Security best practices and maintaining confidentiality when handling sensitive data
• Proficient in administrative tools like Google Workspace, Zoom, Slack, Jira, and similar platforms
• A proactive and problem-solving mindset
• Excellent communication and documentation skills
• A passion for supporting others and delivering high-quality technical service

Responsibilities

• Provide Tier 2 support for IT-related tickets, including break-fix issues and access management
• Troubleshoot and maintain both hardware and software issues across MacOS and Windows platforms
• Collaborate with cross-functional teams such as InfoSec, DevOps, and Engineering to address broader technical challenges
• Administer system and application access through role-based access controls (RBAC)
• Manage and document IT processes to improve team efficiency and service delivery
• Perform root cause analysis to resolve recurring technical issues
• Provide technical support during scheduled calls or live troubleshooting sessions
• Execute IT projects as assigned by management
• Participate in an on-call support rotation for weekend coverage

Preferred Qualifications

Industry certifications such as CompTIA or other relevant credentials are a plus

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access