IntelliPro is hiring a
IT Support Engineer

Summary

Join our team as an IT Support Engineer and provide top-notch support to local offices and remote workers, with opportunities for growth and development in a dynamic global leader.

Requirements

• A minimum of 3 years working in the IT field
• College Degree in Computer Science, Systems Science, and Computer Engineering or 3+ years of relevant field
• Excellent customer service, organizational, prioritization, multitasking, and communication skills
• Demonstrated experience supporting devices and peripherals running on Windows, Mac, Android, and iOS
• Support experience with Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems
• Ability to articulate technical solutions to non-technical users in simple and easy-to-understand terms
• Systematic problem-solving approach with the ability to adjust quickly to changing priorities and progress in high ambiguity and uncertainty areas
• Ability to follow written and verbal instructions, willingness to learn new procedures and tasks

Responsibilities

• Provide top-notch IT support to our local offices as well as our worldwide remote office workers
• Interface daily with other technical staff, work on assignments, and deliver services to end-users
• Build, set up, maintain, implement, and troubleshoot technology problems related to laptops, desktops and systems that affect end-user productivity
• Performing basic-level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices, and network services
• Mobile device setup, installation, and/or post-installation support
• Championing the use of self-service IT resources, such as self-service support tools and knowledge base
• Manage event support, set up AV and live stream equipment
• Create technical documents