Remote IT Support Engineer

Summary

Join our team as an IT Support Engineer and play a critical role in keeping our business running smoothly by ensuring our technology, networks, and software are optimized for success. You'll handle everything from managing Google Workspace and VPNs to securing devices and supporting end users.

Requirements

• 1-3 years of professional IT experience, with relevant certifications such as CompTIA A+, Cloud+, or Security+
• Proficiency in supporting both Mac and Windows operating systems, with scripting experience and strong knowledge of hardware and software
• Experience with Google Workspace or Office 365 Admin, IT service management platforms like Jira, and mobile device management (MDM) systems
• Proven ability to manage multiple projects and adapt to a fast-paced, evolving environment
• Excellent analytical, problem-solving, and communication skills (verbal and written in English)
• Alignment with our core values: Make Calculated Decisions, Value Each Other, Be Transparent, Challenge Mediocrity, and Crave Knowledge
• Ability to lift up to 49lbs. and stand/walk as needed with or without reasonable accommodation
• Access to a working laptop/PC, stable internet, and backup connection

Responsibilities

• Meet with the IT team regularly to discuss open issues, assign work based on open tickets, and review any pending work
• Plan and implement improvements to our distributed environment, including preparing for upcoming security updates, streamlining the new employee onboarding process, and proactively monitoring remotely managed systems
• Lead IT projects from start to finish, including creating project proposals, researching solutions, and working with internal teams or external vendors to successfully complete the projects
• Collaborate with management to solve IT issues and provide recommendations
• Perform routine maintenance and upgrades to ensure optimal network performance across all company locations
• Assist in the development and implementation of policies and procedures to address recurring IT issues
• Create and maintain comprehensive documentation of IT processes for internal use and external reference
• Contribute to the development of training materials and guides for both end users and IT team members
• Automate manual tasks by creating new tools or improving existing ones to help the team work more efficiently

Benefits

• Enrollment in Philippine statutory benefits
• Healthcare reimbursement
• Company holidays to include all regular holidays declared by the Philippine government
• 14 days annual paid time off
• APAC First Friday speaker series where you can earn a bonus for presenting
• Ongoing career development opportunities, mentorship program, and more