IT Support Engineer

Summary

Join TechnologyAdvice as an IT Support Engineer and play a critical role in maintaining our business technology infrastructure. You will be responsible for managing Google Workspace, VPNs, and other systems, while proactively identifying and solving problems. This mid-level, full-time remote position is based in the Philippines and requires 1-3 years of professional IT experience with relevant certifications. You will collaborate with the IT team, lead projects, and contribute to policy development. We offer competitive compensation, remote work, paid time off, healthcare reimbursement, and various wellness perks.

Requirements

• 1-3 years of professional IT experience, with relevant certifications such as CompTIA A+, Cloud+, or Security+
• Proficiency in supporting both Mac and Windows operating systems, with scripting experience and strong knowledge of hardware and software
• Experience with Google Workspace or Office 365 Admin, IT service management platforms like Jira, and mobile device management (MDM) systems
• Proven ability to manage multiple projects and adapt to a fast-paced, evolving environment
• Excellent analytical, problem-solving, and both verbal and written English communication skills
• Ability to lift up to 49lbs. and stand/walk as needed with or without reasonable accommodation
• Access to a working laptop/PC, stable internet, and backup connection

Responsibilities

• Meet with the IT team regularly to discuss open issues, assign work based on open tickets, and review any pending work
• Plan and implement improvements to our distributed environment, including preparing for upcoming security updates, streamlining the new employee onboarding process, and proactively monitoring remotely managed systems
• Lead IT projects from start to finish, including creating project proposals, researching solutions, and working with internal teams or external vendors to successfully complete the projects
• Collaborate with management to solve IT issues and provide recommendations
• Perform routine maintenance and upgrades to ensure optimal network performance across all company locations
• Assist in the development and implementation of policies and procedures to address recurring IT issues
• Create and maintain comprehensive documentation of IT processes for internal use and external reference
• Contribute to the development of training materials and guides for both end users and IT team members
• Automate manual tasks by creating new tools or improving existing ones to help the team work more efficiently

Preferred Qualifications

Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays
• Remote-First Culture: Work from the comfort of your home
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF
• Healthcare : Healthcare reimbursement to help ensure you are covered
• Wellness Perks: Access the Headspace app to support your well-being
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus