IT Support Specialist I

Summary

Join Olo's Corporate IT team as an IT Support Specialist I and provide technical assistance and support to end-users. You will diagnose and resolve hardware, software, and network issues, troubleshoot various devices, set up user accounts, and manage hardware assets. This role requires 1+ year of experience in IT support, a passion for technology, and excellent communication skills. You will work out of Olo’s headquarters in NYC or remotely, and Olo offers competitive benefits including paid time off, health insurance, 401k match, remote-office stipend, and more.

Requirements

• 1+ year of experience in IT support or a help desk environment
• Passion for technology and helping people, with a customer-oriented approach
• Basic understanding of Windows and macOS operating systems
• Experience with common productivity software (Microsoft Office, Google Workspace, etc.)
• Familiarity with basic networking concepts (TCP/IP.)
• Excellent communication and interpersonal skills with both technical and non-technical audiences
• Strong analytical and problem-solving skills with the ability to work both autonomously and in a team environment

Responsibilities

• Respond to and resolve technical support requests in a timely manner, including diagnosing basic hardware, software, and network issues, and implementing effective solutions
• Provide technical support to end-users, including troubleshooting desktop and laptop computers, mobile devices, printers, and other peripherals, as well as assist with software installation and basic configuration
• Set up employee user accounts across internal tools and hardware, and use end-point management tooling and asset management tooling to manage hardware assets
• Use the knowledge base of common issues and solutions to resolve support requests
• Assist with projects to consolidate internal tools and integrate single sign-on
• Document issues and resolutions in the ticketing system, and escalate complex issues to more senior IT support staff as needed

Benefits

• 20 days of paid time off
• 10 separate sick days
• 11 holidays, plus year-end closure
• Health, dental, and vision coverage for yourself and your family
• A 401k match
• Remote-office stipend
• Company equity
• A generous parental leave plan
• Volunteer time off
• Gift matching policy
• Remote work, flexible hours