d-Matrix is hiring a
IT System Support Specialist

Summary

The job is for an IT Systems Support Specialist at d-Matrix, a technology company specializing in digital in-memory compute. The role involves managing onboarding, troubleshooting IT issues, ensuring office equipment operation, assisting with IT projects, documenting processes, and keeping up to date with emerging technologies. The position is hybrid, requiring three days a week in the Bangalore, India HQ.

Requirements

• Minimum of 2-3 years of experience in an office IT environment, preferably in a technology company
• Experience administering a Microsoft 365 environment, including Entra, Exchange, SharePoint, and Teams
• Strong troubleshooting skills with both MacOS and Windows, laptop hardware, and wireless networking
• An ability to effectively communicate and interact with team members at all levels with strong written and verbal English skills
• Highly organized with the ability to self-prioritize tasks and work under minimal supervision

Responsibilities

• Manage the onboarding process for new hires in India and Australia offices, including account creation in M365, as well as laptop procurement and deployment
• Troubleshoot and resolve IT and cybersecurity issues reported by team members, escalating as necessary to ensure timely resolution
• Ensure the efficient operation of office equipment such as printers and video conferencing room systems (TVs, tablets, cameras)
• Assist with the implementation of IT projects and initiatives, including software upgrades and system migrations
• Contribute to the documenting of IT processes, procedures, and configurations to ensure accurate and up-to-date documentation

Preferred Qualifications

• Experience with JAMF Pro, Intune or similar MDM platforms
• Familiarity with the administration of a managed wireless network, such as Unifi or Meraki

Benefits

Hybrid work arrangement requiring three days a week in the Bangalore, India HQ