Identiv is hiring a
System Support Specialist

Summary

The job is for a Level 1 Technical Support position at Identiv, a global leader in physical security solutions. The role involves handling customer technical support calls, troubleshooting hardware, software, or network problems, and basic OEM administration. The salary range is between £40,000 to £42,000 GBP annually.

Requirements

Ability to pass federal background check

Responsibilities

• Receive inbound customer technical support calls via a phone queue
• Utilize trouble ticket application and databases to manage and resolve the customer issues
• Accurately and thoroughly document cases including problem, corrective actions and solutions
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
• Escalate issues to Support Level II as needed
• Basic OEM administration. Windows updates, Adding Windows Operators
• Connecting Hardware, i.e readers
• Install and configure network hardware to include switches, routers, cabling, servers, and wireless devices
• Perform data backups

Benefits

• Competitive Base Pay
• Fidelity 401(k) + Company Match
• Paid Holidays
• Paid Time Off
• Medical, Dental, & Vision Insurance
• FSA/HSA
• Fun Employee and Family Events
• Employee Wellness Program
• Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans
• A range of discounted products and free services