IT Systems Administrator

Summary

Join BELAY, a thriving Atlanta-based company, as a full-time, remote IT Systems Administrator. This role provides crucial technology support across all BELAY entities, focusing on system integration, optimization, and user support. You will be the first line of support for internal team members, managing user accounts, device provisioning, and troubleshooting technical issues. Responsibilities include onboarding and offboarding processes, maintaining device lifecycle, ensuring security hygiene, and assisting with new technology implementations. The ideal candidate possesses strong communication and technical skills, Mac expertise, and experience with cloud-based collaboration tools. This position offers a competitive salary and a vibrant company culture.

Requirements

• BA/BS degree or equivalent, relevant work experience
• REQUIRED: Mac expertise, including remote support, system setup, and application troubleshooting
• REQUIRED: Experience supporting applications like Zoom, Slack, and other cloud-based collaboration tools
• High level of discretion when handling sensitive or confidential information
• Ability to work independently and prioritize multiple tasks in a fast-paced environment
• Strong documentation habits and a process improvement mindset
• A team-first approach, willing to step in where needed to support the broader Technology Operations function

Responsibilities

• Serve as the first line of support for all internal team members and new employees, including onboarding, offboarding, and crossboarding processes
• Manage onboarding setup by creating user accounts, provisioning access, enrolling devices in Apple Business Manager and Mosyle MDM, and conducting IT training
• Oversee the offboarding and role-change process to ensure proper removal or transition of access, including updates to hardware asset tracking
• Respond to internal support requests via the Ticketing System, resolving issues directly or escalating to external vendors when necessary
• Support end users on both Mac (majority) and PC devices, including troubleshooting system and application issues remotely
• Manage and maintain BELAY's device lifecycle process: ordering, tracking, updating, maintaining, and retiring hardware using a custom Salesforce object and MDM
• Maintain security hygiene across both Mac and PC devices by identifying system vulnerabilities, supporting OS and software updates, and ensuring compliance with internal protocols
• Assist with the testing and implementation of new technologies, tools, or integrations across BELAY entities
• Document technical processes, workflows, and user-facing instructions
• Conduct periodic internal audits to identify inefficiencies and recommend improvements in systems and support workflows
• Partner with the Director of Technology Operations on key initiatives and system integrations that support BELAY’s operational goals

Preferred Qualifications

• PREFERRED: Experience supporting both Google Workspace (G Suite) and Microsoft 365 environments, as well as familiarity with MDM tools such as Mosyle and Apple Business Manager
• Previous experience using Salesforce or a similar ticketing system is strongly preferred

Benefits

• BELAY Corporate offers full-time remote work, requiring a dedicated, distraction-free home office for standard Monday-Friday business hours, with occasional travel for some roles
• As a full-time, exempt W-2 employee, you'll join a vibrant, award-winning company culture where you're a valued, engaged team player in a thriving organization