IT Systems Engineer

Summary

Join Charlie Health as an IT Systems Engineer and play a key role in modernizing and scaling our IT infrastructure. You will collaborate with various teams to solve complex business problems through automation and integration. This position offers significant autonomy and responsibility, requiring a proactive, problem-solving approach. You will contribute to foundational IT projects, implement new systems, and educate employees. The ideal candidate possesses extensive experience in desktop support, scripting, API integration, and MDM solutions. Charlie Health offers a comprehensive benefits package for full-time employees.

Requirements

• 3+ years experience in a desktop support environment with functional SaaS platform implementation and support covering Business Systems including HR, Expense Management, Financials and other office applications (i.e. Adobe, DocuSign etc.)
• 3 years experience in scripting (shell, Python, Ruby, etc.)
• 3 years experience working with API’s
• Experience with JAMF, Intune, Google MDM or other MDM solutions
• Experience with a broad set of tools and technologies for troubleshooting
• Experience with Mac OS, Windows and iOS
• Experience with Okta and Okta advanced workflows
• Experience with Workato or a similar iPaaS
• Experience with Google Workspace
• Experience with Zoom
• Great communication skills
• Passion for healthcare services
• Exceptional communication, interpersonal, listening and relationship-building skills
• Work authorized in the United States and native or bilingual English proficiency
• Resourceful with a natural ability to problem solve
• Proactive self-starter and natural multitasker
• Meticulous attention to detail
• Strong written and verbal communication skills

Responsibilities

• Drive modernization and scalability through automation of our IT processes, including onboarding and access management
• Partner cross-functionally with teams to understand complex business problems and design and build technical solutions to drive success
• Design, build, and maintain IT infrastructure and enterprise systems supporting our business objectives
• Partner with technical and non-technical cross-functional teams to increase efficiency by automating processes and developing workflows
• Implement and integrate SSO via SAML with a focus on automated application deployment, SCIM and maintenance
• Build out automations with Workato or Okta Advanced Workflows
• Communicate and deploy new products, system and product features to facilitate our rapid growth
• Architect and manage IT infrastructure supporting corporate and security applications
• Build, develop and deploy MDM systems and policies using Intune and Jamf
• Architect, deploy and manage new corporate software solutions into our environment to solve business problems
• Work closely with other engineering, operations, and support teams to deliver and maintain new capabilities and systems
• Partner with InfoSec to ensure proper execution of application security, IT controls and policies
• Build self service tools and capabilities to empower users
• Be a contributor to long-term foundational IT infrastructure projects
• Roll out, set up, and educate employees on new product implementations

Benefits

• Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees
• The total target base compensation for this role will be between $101,000-130,000 per year at the commencement of employment