IT Systems Engineer

Summary

Join Escape Velocity Entertainment's IT team as an IT Systems Engineer! You will manage and monitor systems, install and maintain software, ensure high system availability, and maintain security strategies. Responsibilities include troubleshooting applications, providing support, liaising with vendors, and improving processes. This fully remote position offers excellent benefits and values work-life balance. We prioritize honesty, autonomy, and constant improvement. Apply now and be part of a passionate team dedicated to building a culture of play!

Requirements

• BS/MS degree in Computer Science, Engineering or a related subject
• Proven working experience in installing, configuring and troubleshooting UNIX /Linux/Windows based environments
• Solid experience in the administration and troubleshooting of applications
• Scripting skills (being able to read a script) (Python, Powershell, Bash)
• Proven working networking knowledge (TCP/IP, DNS, troubleshooting)
• Excellent written and verbal communication skills
• Willingness to help people with their issues
• Being able to clearly communicate technical concepts to non-technical employees
• Communication with vendor
• Planning and time management
• Creating and maintaining documentation
• Work with version control system (Perforce, Git)

Responsibilities

• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise with vendors and other IT personnel for problem resolution
• Work with people collaboratively, help troubleshoot and solve problems remotely
• Onboarding new employees
• Offloading employees
• Keeping systems running
• Troubleshooting application issues
• Being a focal point for IT tickets
• Improving processes

Preferred Qualifications

• Cloud experience, preferably in AWS
• Some experience with virtualization and containerization (e.g., VMware, Virtual Box)
• Solid experience with monitoring systems

Benefits

• Fully remote
• Support team members nearly anywhere in the world