Jira Administrator

Summary

Join Komodo Health as a Jira/Confluence administrator to manage and optimize our internal project management and documentation platforms. You will be responsible for configuring and maintaining Atlassian products, creating reports and dashboards, and providing excellent support to internal customers. The ideal candidate possesses strong expertise in cloud-to-cloud Jira migrations, JQL, and Agile methodologies. This role is offered through an Employer of Record (EoR), handling payroll and benefits. Komodo Health offers a hybrid work model with remote options and a competitive benefits package.

Requirements

• Possess strong communication skills
• Demonstrate proven analytical and problem-solving abilities
• Have strong expertise in cloud-to-cloud Jira migrations
• Have experience with Jira projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes
• Possess solid experience driving cleanup and refinement initiatives to enhance Atlassian functionality and usability
• Have experience working in an Agile environment and a solid understanding of Agile principles and project management methodologies
• Possess strong knowledge and familiarity with JQL
• Have experience administering Atlassian products (Jira, Confluence, Service Desk)
• Have the ability to document and explain technical details clearly and concisely
• Have proven experience in a heavy customer-focused position involving technical knowledge and system troubleshooting

Responsibilities

• Gather requirements and assess current business processes around the Atlassian suite of products; determine ways to optimize/improve setup and workflows, and identify where functionality can/cannot meet user requests
• Create and manage complex configuration elements, including project workflows, screen schemes, permission schemes, and notification schemes
• Write complex JQL queries to create filters, reports, and dashboards for stakeholders
• Test new features and plug-ins to ensure they are compatible
• Perform day-to-day management and administration of Atlassian products Jira and Confluence, including workflows, user accounts, custom fields, dashboards, reports, security schemas, issue schemas, and project creation
• Maintain user permissions for tools according to the needs of projects and teams
• Serve as the first point of contact for internal customers that utilize Atlassian products and be responsible for providing excellent support
• Apply built-in customization and third-party add-ons to extend Atlassian Suite functionality as needed

Preferred Qualifications

Knowledge in programming or scripting languages to implement different plugins and automate workflows

Benefits

• Medical, dental, and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance
• Long-term disability insurance
• Hybrid work model with remote options