Senior IT Systems Engineer

Summary

Join Thumbtack's Internal Tools team as a Senior IT Systems Engineer and build, support, and scale internal systems. Handle inbound IT Infrastructure requests, triage escalations, and collaborate with various teams to execute projects and maintain infrastructure. Leverage your SaaS systems administration, cloud services, and security tools expertise to solve challenges. You will act as a primary administrator for key SaaS tools, implement integrations, and serve as an escalation point for the IT Support team. Improve system efficiency through automation and contribute to strategic technology projects. Build and manage vendor relationships.

Requirements

• 4+ years IT systems experience in a distributed, enterprise IT environment
• Proven track record administering core IT platforms like Okta, Google Workspace, Atlassian, and Slack
• Proficiency in building automations using tools like Okta Workflows, Jira Automations, and Slack Workflows
• Excellent working knowledge of identity access management systems, services and protocols (SAML, SCIM, LDAP, OAuth2.0/OIDC), and some proficiency in scripting languages (Python (preferred), Shell)
• Familiarity with cloud platforms like AWS or GCP; experience with AI tools and concepts
• Excellent strategic thinking, analytical and problem-solving skills; ability to make thoughtful technical proposals, provide root cause analysis and demonstrate results through testing and metrics, and drive engineering excellence
• A great teammate mentality and ability to be a partner and mentor who has outstanding communication and interpersonal skills, works well cross-functionally, and thrives in a fast-paced, virtual first environment
• Understanding of security and compliance methodologies and practices, including experience with security incident response processes and tools
• Significant experience with any of the following systems (the more the better): Palo Alto Networks, Okta, Google Workspace, Atlassian (Jira, Confluence, Jira Service Management, Jira Assets), Jamf
• Knowledge of Agile and ITIL methodologies, formal project management experience

Responsibilities

• Act as a primary administrator for Okta, Google Workspace, Atlassian, Slack, and other key SaaS tools
• Partner with IT and other teams to implement and maintain integrations with other platforms / tools
• Serve as an escalation point for our IT Support team, troubleshooting complex technical problems, documenting processes as needed
• Triage and handle inbound IT Infrastructure requests from the business, including scoping requirements to implement SSO and other integrations, configuration of SaaS tools, and leveraging and troubleshooting automations to solve inefficient business processes
• Collaborate with and enable cross-functional teams across the business to improve efficiency via systems and automation architecture, strategy and direction, and AI tools. Improve the quality, reliability, and supportability of existing infrastructure
• Manage data, security, and legal governance processes and maintain compliance with security standards (least-privilege access, patching, two-factor authentication, VPN)
• Proactively monitor systems health, identify, troubleshoot and resolve advanced issues, and participate in on-call rotation for critical components & changes (change/incident management)
• Lead technology projects to completion with a focus on delivering business value, leading through change, and fostering continuous process improvement
• Build and manage relationships, roadmaps and costs for vendors and 3rd-party partners

Preferred Qualifications

• Okta, Google Workspace, Palo Alto Networks, Atlassian, and/or AWS Professional certifications
• Working knowledge of IT security best practices such as DevSecOps, threat modeling, basic attack countermeasures, and tools such as: DevSecOps, CASB, DLP, SIEM, and SOAR