carwow is hiring a
Junior Account Manager

Summary

The job description is for a Junior Account Manager role at Carwow. The role involves managing a portfolio of dealer partners, building relationships, demonstrating platform value, reporting internally on engagement and retention, and handling inbound queries. The ideal candidate should have strong communication skills, be activity-focused, consultative and creative, proactive and goal-oriented, able to manipulate data in excel/gsheets, document updates with the Salesforce system, and have basic objection handling skills.

Requirements

• Strong communication skills are essential. Relationship building is a key part of this role
• Activity focussed - this role will involve high levels of telephone and email communication
• Consultative and creative approach to problem solving and collaborative with other departments internally to solve problems
• Proactive and goal orientated; you won’t be micromanaged but you will need to work autonomously to impact your own results - to do this you will have to be relentless in your approach
• Have basic skills  in manipulating data in excel/gsheets and drawing relevant insights from which you can define relevant actions
• Be able to clearly document and store updates with our Salesforce system - if you haven’t used Salesforce before though don’t worry - we can teach you what you need to know

Responsibilities

• Growing engagement and share of wallet from your portfolio of dealer partners by building strong relationships and demonstrating platform value
• Becoming a credible source of knowledge on vehicle acquisition, how our platform fits in today's marketplace and how to position our product with your dealer partners
• Reporting internally on engagement and retention, changes to your portfolio’s performance and any market relevant information e.g. stock demand
• Look after a large portfolio of smaller dealers, dealing with their inbound queries and requests and understanding how you can best help care for their platform needs
• Be aware of potential churn or lapses in performance, and respond proactively

Preferred Qualifications

Experience in the automotive space is a plus but not essential, we are more interested in the the behaviours, mindset and approach of a candidate than category experience

Benefits

• Hybrid working that works around you
• Competitive salary to fund that dream holiday to Bali
• Matched pension contributions for a peaceful retirement
• Share options - when we thrive, so do you!
• Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
• Life Assurance for (even more) peace of mind
• Monthly coaching sessions with Spill - our mental wellbeing partner
• Enhanced holiday package, plus bank holidays
• 1 day for your wedding
• 1 day off when you move house - because moving’s hard enough without work!
• On your third year anniversary, you get 30 days of annual leave per year
• On your tenth year anniversary, you get 35 days of annual leave per year
• Option to buy 3 extra days of holiday per year
• Work from abroad for a month (due to popular demand, this offer excludes the moon)
• Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
• Bubble childcare support and discounted nanny fees for the little ones
• The latest tech (Macbook or Surface) to power your gif-sending talents
• Up to £500/€550 home office allowance for that massage chair you’ve been talking about
• A generous learning and development budget to help you master your craft
• Regular social events:, tech lunches, coffee with the exec sessions, book clubs, social events/anything else you pester us for
• Refer a friend, get paid. Repeat for infinite money
• Lunch & learns and Carwow Classrooms with expert speakers who are here for a free lunch