Junior Account Manager

Summary

Join Getaround as a Junior Account Manager and cultivate lasting relationships with car owners. This entry-level, remote position provides essential support, ensuring exceptional customer experiences and contributing to our mission of transforming transportation. You will manage accounts, address customer inquiries, educate owners, identify growth opportunities, and collaborate with cross-functional teams. The role requires strong communication, organizational, and problem-solving skills, along with experience in customer service or a related field. Getaround offers a competitive salary, comprehensive benefits, flexible work hours, and opportunities for professional development.

Requirements

• Bachelor's degree education level is preferred
• 1-2+ years of experience in account management, sales, customer service, or a related role, preferably in the automotive or technology sector
• Strong interpersonal skills with the ability to build relationships and communicate effectively
• Excellent organizational and multitasking abilities
• Demonstrated ability to manage and support customer accounts
• Working knowledge of CRM systems and G-Suite
• Problem-solving skills and the ability to manage complex situations
• Ability to work independently and as part of a team
• Genuine interest in the sharing economy and emerging transportation solutions
• Exceptional verbal and written communication skills
• Strong customer service orientation with a commitment to providing excellent support
• Outstanding organizational skills with the ability to handle multiple tasks simultaneously
• Effective problem-solving abilities, managing complex situations, and providing appropriate solutions
• Ability to collaborate effectively with cross-functional teams
• Flexibility and adaptability to changing priorities and new challenges
• Comfortable using technology and learning new software, particularly CRM systems
• Basic understanding of the automotive or technology sector and a keen interest in the sharing economy

Responsibilities

• Assist the Account Management team in outreach efforts based on company targets and list views
• Serve as the initial point of contact for assigned hosts, addressing queries, concerns, and feedback promptly
• Share best practices with owners to ensure they have a positive experience on the platform
• Identify and support growth opportunities to maximize account value
• Build and maintain strong, long-lasting customer relationships
• Work with cross-functional teams, including marketing, product, and operations, to drive customer satisfaction and improve the product
• Collect and relay customer feedback to provide insights and recommendations to the management team
• Stay informed about industry trends and competitors to serve the owners better and optimize their experience
• Ensure the confidentiality, integrity, and availability of company information, data, and systems
• Ensure that IT security policies and procedures are followed

Benefits

• Remote first workplace and flexible work hours
• Competitive salary, 401(k) plan, and generous stock options to help you plan and save for retirement
• Open, paid Flexible Time Off policy and two annual ⚡Recharge Weeks to help you reset and recharge
• Healthcare plans include medical, dental, and vision to take excellent care of you and your family
• Health Spending (HSA) and Flexible Spending (FSA) accounts allowing you to allocate pre-tax dollars for eligible expenses
• Employee Assistance & Wellness Support Program (EAP) and access to a variety of wellbeing support resources
• Annual Work Smarter Stipend to optimize the efficiency of your remote workspace
• Self-Directed Development Incentive to support you with your professional development goals
• Virtual events to connect with your fellow Getarounders, including educational speakers, cooking sessions, game nights, mixology classes, and more!
• A company culture that keeps Diversity, Equity, and Inclusion top of mind, thanks to our dedicated Task Force. We are committed to being a place where you’re empowered to bring your full self to work
• Monthly Getaround driving credits and discounts for you, your friends, and your family
• Employee Recognition, Anniversary programs, and much more!