Junior Account Manager

Summary

Join a dynamic marketing agency as a Junior Account Manager, contributing to client success through relationship management, flawless campaign delivery, and account growth. This fully remote position requires managing client accounts, overseeing campaigns, and ensuring timely execution. You will build strong client relationships, negotiate contract renewals, and maintain accurate data. Success involves achieving revenue growth, high client retention, and on-time campaign delivery. The role offers significant growth potential and professional development within a collaborative team environment. Apply by completing the application form and recording a video showcasing your skills.

Requirements

• 2+ years in account management, client services, or a related role within marketing or advertising
• Strong communication and interpersonal skills, able to build trust and manage client expectations
• Detail-oriented with excellent organizational and data management abilities
• Strategic thinker with a focus on driving client growth and satisfaction
• Comfortable working collaboratively across internal teams and with external stakeholders
• Achieving at least 20% annual growth in revenue from existing client accounts through upselling and cross-selling
• Maintaining a client retention rate of 95% or higher with strong client satisfaction feedback
• Delivering 90%+ of client campaigns on time and within scope, meeting or exceeding expectations
• Building strong, trust-based relationships with clients, acting as a reliable partner
• Collaborating effectively with internal teams to ensure seamless execution and positive client outcomes

Responsibilities

• Identify and capitalize on opportunities to grow client accounts by collaborating with internal teams to develop tailored strategies
• Present upsell and cross-sell opportunities based on a thorough understanding of client needs and objectives
• Lead the execution of client campaigns, ensuring delivery on time, within scope, and exceeding expectations
• Work cross-functionally with Talent, Operations, and other teams to coordinate campaign elements and troubleshoot issues
• Serve as the primary point of contact for assigned clients, building strong relationships through proactive communication
• Understand clients’ business challenges and industry trends to provide strategic guidance and solutions
• Manage contract renewal negotiations, aiming to maximize retention and minimize churn
• Implement client retention strategies and maintain high renewal rates
• Maintain accurate and timely data entry for client information, campaign details, and performance metrics
• Organize and categorize records to ensure easy retrieval and reference
• Collaborate on contract reviews with leadership to ensure accuracy and compliance
• Attend client calls when necessary to gather insights and report back to senior team members

Preferred Qualifications

• Understanding of influencer marketing, digital campaigns, or similar marketing disciplines is a plus
• Familiarity with contract processes and client retention strategies preferred

Benefits

Fully-Remote (Work from Home), 9 AM - 6 PM EST