Junior Account Manager

Summary

Join Gusto as a SMB Channel Sales Account Manager and play a crucial role in assisting Channel Partners and their clients in choosing Gusto as their preferred platform. You will manage a high volume of inbound and outbound communications, maintain accurate Salesforce records, and leverage effective strategies to advise partners and clients. Daily tasks include educating partners about Gusto Pro, guiding them through onboarding, and providing customer support. This role requires 2+ years of sales or customer success experience, Salesforce experience, and a proven track record of meeting targets. Gusto offers a competitive hourly rate and various work location options.

Requirements

• 2+ years experience in a sales or customer success role where you managed existing customer accounts. Preferably working within renewals and/or retention
• Previous experience with making outbound dials and/or prospecting leads
• Previous Salesforce experience
• Track record of consistently meeting or exceeding targets and a desire to enhance your craft

Responsibilities

• Manage a high volume and velocity of emails and calls, both inbound and outbound, with Channel Partners and their Clients’ Customers at various stages of the customer journey including discovery, qualification, sales, decision/commitment, and onboarding. Approximately 70-75% of your talk time will be focused on sales-related activities
• Maintain a clean and consistent record of notes in Salesforce for all Leads you work on. This will help ensure accurate and up-to-date information is available to better engage Customers
• Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners and their Clients, assisting them in selecting Gusto as their preferred payroll and benefits platform
• Educate Channel Partners about our partnership program, certification process, and guiding them to manage their Clients with GustoPro
• Provide support to Clients through their account setup and onboarding process. This will comprise approximately 25-30% of your daily conversations
• Exhibit Customer empathy and demonstrate a strong understanding of our product offerings to effectively address Customer needs and concerns
• Exercise and refine your skills in advisory selling, presenting solutions to Channel Partners and their Small Business Clients
• Participate in community and career development opportunities at Gusto, as we value growth and continuous learning within our organization

Preferred Qualifications

An ideal candidate will have at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success

Benefits

• Our cash compensation range for this role is $24.00 - $28.85 hourly for Denver & most remote locations. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above
• Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale
• Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas
• When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required