Junior Account Manager

Summary

Join RateHawk, a part of Emerging Travel Group, as a Junior Account Manager and play a pivotal role in maintaining and developing relationships with clients and expanding market presence. This remote position, ideally based near London, requires expanding presence in assigned territories, maintaining partner relationships, collaborating with sales, providing system training, and presenting the brand. You will also address issues, manage payments, travel for client meetings and events, analyze market data, report regularly, and maximize API deals. The role demands experience in the travel industry, market knowledge, fluency in English, and strong analytical and interpersonal skills.

Requirements

• Understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs)
• Fluent in English
• Up to 30% of travel time may be required
• Data-driven decision-making, metrics-driven and good with numbers
• Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team-player
• Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence

Responsibilities

• Expand and consolidate presence in the assigned territory
• Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance
• Collaborate with the sales team to identify and grow opportunities within the territory
• Follow-up with existing and new partners in order to provide system training
• Position the brand within the travel trade through ongoing product presentations and networking events
• Address incident issues, ensuring partners support
• Payments control: oversee and ensure accuracy in transaction processing
• Spend approximately 30% of your working time on business trips, including meetings with clients, industry events, and other business-related events
• Provide market & competitive environment analysis
• Provide regular comprehensive reporting through CRM and internal systems
• Maximize and develop API deals with the potential and existing partners

Preferred Qualifications

Preferable minimum of 1 year of successful experience in within the travel industry

Benefits

• Opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation