Junior API Optimization Manager

Summary

Join our commercial team as a skilled API Optimization Manager and ensure seamless integration and optimal performance of our API solutions for partners. Leverage data-driven analysis to monitor API performance, identify areas for improvement, and optimize API usage. Collaborate with internal and external teams to enhance API offerings and resolve API-related issues. Identify opportunities to expand our API partner base and drive revenue growth. Conduct training sessions to educate partners on maximizing API value. The ideal candidate will possess strong analytical skills, technical expertise, and relationship-building abilities.

Requirements

• Ideally, 2-5 years experience in the travel industry, review and monitoring of the technical performance of the API connections
• Specialized in managing the onboarding of API connected customers; acting as a mid point between IT and the commercial team to manage technical problem; analysis of technical performance, error rate, traffic and look to book ratio, in order to detect possible areas of improvement
• Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer, used to data-driven decision-making
• Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence
• Fluent in Mandarin or Hindi and English

Responsibilities

• API Optimization : Leverage a data-driven approach to analyse and monitor API performance. Identify areas of improvement to optimize API usage, ensuring partners are utilizing our APIs effectively to drive growth and engagement
• Cross-Functional Collaboration : Collaborate with commercial, technical, and product teams to enhance the API product offering, ensuring it meets partner needs and supports RateHawks' overall strategic objectives
• Technical Troubleshooting : Provide technical support to partners regarding API usage, and collaborate with our technical teams to resolve any API-related issues that may arise
• Business Development : Identify and pursue opportunities to expand our API partner base, driving increased revenue and expanding our market presence
• Partner Training : Conduct API workshops and training sessions to educate partners on how to maximize the value they get from our APIs

Preferred Qualifications

Other languages as a plus

Benefits

• Flexible schedules and opportunity to work remotely
• Ambitious and supportive team who love what they do, appreciate each other, and grow together
• Internal programs for adaptation and training, development of soft skills, and leadership abilities
• Partial compensation for participating in external training and conferences
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
• Corporate prices on hotels and travel services
• MyTime Day Off - an extra non-working day without loss of compensation