Compass Education is hiring a
Junior Client Consultant

Summary

Join Compass, a smart school management platform, and contribute to shaping the future of education. As a customer support specialist, you will provide exceptional training and support to schools across Queensland and Northern Territory.

Requirements

• Have comprehensive knowledge and confidence across our product suite
• Identify opportunities to sell customer schools additional modules
• Have excellent public speaking skills along with a high level of written communication
• Display an enthusiastic, energetic & friendly attitude in all circumstances
• Have a proven ability to become an expert in complex software packages, and be naturally driven to learn about new modules, solidify current knowledge and stay up-to-date with product updates
• Be willing and available to travel across Queensland (QLD) and Northern Territory (NT) states periodically
• Hold a valid full driver's license
• A valid Employee Working With Children Check
• A valid Driver's Licence
• A satisfactory National Police Check
• Verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

Responsibilities

• Serve as the primary point of contact for new customers for training of platform to end users, as well as post-go-live support for schools
• Coordinate and conduct high-quality onsite product demonstrations and training sessions to both small and large audiences
• Provide a high level of support for customers transitioning from other products
• Collaborate with the Product team to successfully implement any configuration changes and product enhancements necessary to address priority customer issues
• Represent the voice of the customer to provide input into the development of new products, and marketing and sales strategies
• Encourage satisfied customers to make referrals to peer schools
• Manage overall workflow for implementation & training

Benefits

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development opportunities - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support