Harbor.ai is hiring a
Managed Services Junior Consultant, Canada

Summary

The job description is for a Junior Consultant position at Harbor's Legal Technology & Operations – Managed Services team. The role involves both 'business as usual' and 'continuous improvement' tasks, with a focus on Intapp products and other platforms. This is a hybrid position based in Moncton, New Brunswick, Canada.

Requirements

• Degree in Finance, Business, Computer Science, Software Engineering, Information Science, Economics, Statistics, Accounting or Data & Analytics
• Understanding of the implementation process including requirement analysis, design, configuration/development, migration, testing, and change management
• Strong observational, analytical and numerical reasoning skills
• Effective communication and storytelling skills (written and spoken)
• Excels in a cooperative team environment
• Positive, enthusiastic attitude and entrepreneurial spirit with an eagerness to quickly learn and develop new skills
• Competent in the following areas: problem solving, customer-focus, communication, collaboration and punctuality

Responsibilities

• Carry out regular proactive monitoring on client systems
• Assist clients and other team members with production issues in a timely fashion
• Provide regular and concise client updates when resolving issues
• Collaborate with technology providers and clients to resolve defects
• Support integrations with third party applications
• Reconcile data across various systems
• Configure Intapp product software
• Collaborate with other team members to execute planned changes to client implementation components
• Execute test plans to validate outcomes from continuous improvement items
• Document small changes to include communication back to the client
• Actively participate in deployment of changes