Deel is hiring a
Junior Customer Success Manager

Summary

The job is for a Customer Success Manager on Deel's Scale & Growth Team, responsible for managing client relationships, project management, and growing the client base. The ideal candidate has relevant experience and fluency in English and Mandarin.

Requirements

• Ideally 1-2+ years of experience within Customer Success
• Payroll Experience
• Experience within a Regional/Global book of business
• Experience in outreach campaigns & automation
• Used to deal with escalations, or frustrating customers
• Take good ownership & accountability
• Fluency in English AND Mandarin
• Based within APAC timezone

Responsibilities

• Provide advice on how to best structure internal processes to drive growth while using Deel's product
• Help the client with their remote global workforce
• Work with Support, Product, Sales & Engineering teams to deliver the best customer experience
• Set up outreach campaigns for customer base
• Preventing and eliminating churn
• Growing relationships with a larger book of clients and promoting their growth at Deel

Preferred Qualifications

• Experience working with clients and team members from multiple countries and across multiple time zones
• Experience working in a remote team
• Experience working at a high growth start-up or scale up
• Fintech or HR tech experience

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available