Touch Support, Inc. & SNF Back Office is hiring a
Junior Documentation Specialist

Summary

The job is for a Junior Documentation Specialist at a US-based company operating online in Albania. The role involves supporting the documentation and implementation team, creating and maintaining documentation resources, generating reports, and meeting with clients. The company offers initial and ongoing training, a clear promotional path, support from a Team Lead and supervisor in the US, and communication with English speakers.

Requirements

Not required work experience

Responsibilities

• Creating and maintaining new documentation resources for both clients and internal staff in a variety of formats and documentation repositories
• Generating and running reports on demand for a client and internal management
• Maintaining projects, timelines, and deadlines for the Implementation team
• Working with Implementation Specialists to meet and exceed client expectations
• Meeting with clients at scheduled times to review, discuss, and improve new or existing documentation (further down the line)

Preferred Qualifications

• Exceptional communication skills, along with a high level of professionalism
• Strong English skills, both in speech and writing, considering our clients and activities are located in the United States
• Understanding of business etiquette and correspondence (experience in a business environment is a plus)
• If you are a highly organized person, sensitive to details who prefers planning and procedures over creative chaos
• Strong logic and analytical skills
• Experience with writing documentation and/or procedures is considered as bonus points

Benefits

• Initial and ongoing training and mentoring
• Clear promotional path with competitive salary increases
• Supporting Team Lead and supervisor in the US
• A smart and diverse international team
• Constant communication with English speakers