Touch Support, Inc. & SNF Back Office is hiring a
Junior Documentation Specialist

Summary

The job is for a Junior Documentation Specialist at a US-based company offering remote work. The role involves supporting the documentation and implementation team, creating and maintaining documentation resources, generating reports, and meeting with clients. The candidate should have exceptional communication skills, strong English skills, understanding of business etiquette, and preferably experience in writing documentation or procedures.

Requirements

• Exceptional communication skills
• Strong English skills, both in speech and writing
• Understanding of business etiquette and correspondence

Responsibilities

• Creating and maintaining new documentation resources for both clients and internal staff in a variety of formats and documentation repositories
• Generating and running reports on demand for a client and internal management
• Maintaining projects, timelines, and deadlines for the Implementation team
• Working with Implementation Specialists to meet and exceed client expectations
• Meeting with clients at scheduled times to review, discuss, and improve new or existing documentation (further down the line)

Preferred Qualifications

Experience in a business environment is a plus

Benefits

• Initial and ongoing training and mentoring
• Clear promotional path with competitive salary increases
• Supporting Team Lead and supervisor in the US
• A smart and diverse international team
• Constant communication with English speakers